Platform Overview
Here's what your agency gets access to.
An adventure operations hub with demand intelligence, and community tools; built for adventure agencies that want to grow and provide their travelers with a better digital experience that translates to the outdoors.
Analytics & Demand Intelligence
Know what adventurers want before they book.
Track what your community is wishlisting, where interest is building, and who your audience really is; so you can create the right trips at the right time.
Bucket list analytics
See which trips and destinations your audience is already dreaming about, ranked by volume and trending direction.
Demographics & interest breakdown
Understand age ranges, interests, and experience levels across your community to inform product decisions.
Community growth tracking
Monitor how your audience is growing over time, where engagement is highest, and what's driving conversions.
Trip & Group Management
Run every trip without the chaos.
A single place to manage your upcoming and past trips, participant readiness, and all the details your team needs.
Trip calendar with fill-rate visualization
See all your upcoming trips in one view, with real-time fill rates so you know where to focus your attention.
Participant management
Track each participant's status, requirements, and readiness — from application to departure day.
Group readiness tracking
Know at a glance which participants have completed gear, documents, and pre-trip requirements.
CRM & Client History
Know your clients beyond the booking.
Adventure history, experience levels, and wishlist data — the context behind every client relationship that no generic CRM was built to track.
Lead management
Track prospective travelers from first inquiry to confirmed booking — so no lead goes cold and every conversion opportunity is captured.
Full client profiles
Every traveler has a profile with past trips, experience level, and adventure preferences — so you can match them to the right trip, not just the next available one.
External traveler management
Add travelers from any booking channel to your Outpass trips. Once they're in, they start building their own adventure profile — and your agency's digital footprint grows with them.
Communication
Organized trip communication, without the noise.
A dedicated trip channel for gear updates, itinerary changes, and reminders — so the right information reaches every participant, and nothing gets buried in a group chat.
Structured trip channel
Every trip gets its own dedicated space — separate from personal chats, focused entirely on what participants need to know and do.
Categorized messages
Gear updates, itinerary changes, and reminders each have their own category — so participants can find what they need without scrolling through noise.
Reviews
Feedback that actually means something.
A multiple-dimension review system gives adventurers a structured way to share feedback, and gives you actionable data to improve.
Multi-dimension framework
Reviews cover guide quality, organization, communication, value and more — giving prospective adventurers a complete picture, and you specific areas to improve.
Builds credibility
Structured reviews from verified participants carry more weight than generic star ratings — and they're tied to real trips.
Actionable insights
Track your ratings over time and across dimensions to identify where your experience is strong and where there's room to grow.