Account Deletion Guide

This guide explains how to delete your Outpass account and what happens to your data when you do.

How to Delete Your Account

You can delete your Outpass account by sending an email request.

Email Deletion Request

Send an email to: support@outpass.app
Subject: "Account Deletion Request"
Include in your email:
- Your registered email address (the one you use to log in)
- Your full name as registered in the app
- Reason for deletion (optional but helpful)
We will verify your identity and process the request

Processing Time: We will respond within 3 business days and complete deletion within 30 days.

From the App

You can also initiate account deletion directly from the Outpass app:

Open the Outpass app
Go to Settings (Profile tab → Settings icon)
Navigate to Account Settings
Tap Delete Account
Your email app will open with a pre-filled deletion request
Send the email to complete your request

What Gets Deleted

When you delete your account, the following data is permanently removed:

✅ Deleted Data

Account Information: Name, email, phone number, username
Profile Information: Profile photo, cover image, bio, city, country
Personal Information: Date of birth, gender, nationality
Health Information: All medical and health data
Experience Profile: Experience level, sports preferences, preparation level
Authentication Data: Login credentials and tokens
Device Data: Push notification tokens
Preferences: All app settings and preferences
Photos: All uploaded photos and images
User-Generated Content: Bucket list items, personal notes
Contact Information: Emergency contacts

⚠️ Anonymized Data

Some data is anonymized (disconnected from your identity) but retained:

Reviews and Ratings: Your reviews remain visible but are shown as "Anonymous User"
Trip Participation: Historical trip data for agencies' records (your name is removed)
Analytics Data: Aggregated, anonymized usage statistics

📋 Retained Data (Legal Requirements)

Some data may be retained for legal or business purposes:

Transaction Records: Booking and payment records (required for accounting and legal compliance)
Support Tickets: Customer support communications (for up to 3 years)
Legal Documentation: If involved in disputes or legal matters

Note: Retained data is stored securely and not used for any purpose other than legal compliance.

What Happens After Deletion

Immediate Effects (within 24 hours):

❌ You cannot log in to your account
❌ Your profile is no longer visible to other users
❌ You will not receive push notifications or emails
❌ Your bucket list is no longer accessible
❌ You cannot access past trip details or bookings

Within 30 Days:

🗑️ All personal data is permanently deleted from our servers
🗑️ Backups containing your data are purged
🗑️ Third-party services (Firebase, etc.) are notified to remove your data
✅ You will receive a confirmation email when deletion is complete

Cannot Be Undone:

⚠️ Account deletion is PERMANENT and IRREVERSIBLE.

Once deleted:

You cannot recover your account
You cannot retrieve your data
You cannot restore your trip history
You must create a new account to use Outpass again

Before You Delete

⏸️ Consider These Alternatives:

Temporarily Deactivate (Coming Soon)

If you need a break but want to keep your data:

Deactivate your account instead of deleting it
Your profile will be hidden from other users
You can reactivate anytime

Note: Deactivation is not yet available. Contact support@outpass.app if you need this option.

Download Your Data

Before deleting, you can request a copy of your data:

Email: privacy@outpass.app
Subject: "Data Download Request"
We'll send you a copy within 30 days

⚠️ Check Active Bookings

Before deleting your account:

Cancel Upcoming Trips: If you have upcoming trips, cancel them with the adventure agency first
Complete Current Trips: Finish any ongoing trips before deleting
Review Refund Policies: Check if you're eligible for refunds
Contact Agencies: Inform agencies of any bookings if you delete your account

Important: Deleting your account does NOT automatically cancel your bookings. You must contact the adventure agency directly.

Frequently Asked Questions (FAQ)

Q: How long does account deletion take?

A: Your account is immediately inaccessible. Complete data deletion takes up to 30 days to ensure all data is removed from primary systems and backups.

Q: Can I cancel the deletion request?

A: Yes, within 7 days of requesting deletion, you can cancel by contacting support@outpass.app. After 7 days, the deletion is irreversible.

Q: Will my reviews be deleted?

A: Your reviews will be anonymized (shown as "Anonymous User") but remain visible to help other users. The content stays, but your identity is removed.

Q: What happens to my trip bookings?

A: Account deletion does NOT cancel bookings. Contact the adventure agency directly to cancel trips. Historical booking records are retained for legal compliance but are disconnected from your identity.

Q: Can I create a new account with the same email?

A: Yes, after your account is fully deleted (30 days), you can create a new account with the same email address.

Q: Will adventure agencies still have my information?

A: If you've booked trips, agencies may retain information necessary for their records (legal, insurance, etc.). Contact the agency directly to request deletion from their systems.

Q: What about my photos?

A: All photos you've uploaded (profile photos, adventure photos) are permanently deleted within 30 days.

Q: Is my payment information deleted?

A: We do not store payment card information. Payment details are handled by adventure agencies and payment processors. Contact them directly to manage payment data.

Q: Can I get a copy of my data before deleting?

A: Yes! Email privacy@outpass.app with subject "Data Download Request" before deleting your account. We'll send you a copy of your data within 30 days.

Q: Will I get a confirmation email?

A: Yes, you'll receive:

Immediate confirmation that deletion was requested
Final confirmation once deletion is complete (within 30 days)

Q: What if I need to delete my data immediately due to privacy concerns?

A: Contact us immediately at privacy@outpass.app with subject "URGENT: Privacy Concern". We will prioritize your request and expedite deletion where legally possible.

Q: Do you sell my data after I delete my account?

A: NO. We do not sell user data at any time - before, during, or after account deletion. We never have and never will.

Your Privacy Rights

Depending on your location, you have specific rights under data protection laws:

🇪🇺 European Union (GDPR)

Right to erasure ("right to be forgotten")
Right to access your data before deletion
Right to data portability
Contact: privacy@outpass.app

🇺🇸 California (CCPA/CPRA)

Right to delete personal information
Right to know what data we have
Right to opt-out of data sales (Note: We don't sell data)
Contact: privacy@outpass.app

🇧🇷 Brazil (LGPD)

Right to deletion of personal data
Right to data portability
Right to information about data processing
Contact: privacy@outpass.app

Need Help?

If you have questions or issues with account deletion:

📧 Email Support

General: support@outpass.app
Privacy: privacy@outpass.app
Legal: legal@outpass.app

📱 In-App Support

Go to Settings > Help & Support
Select "Account Deletion"
Describe your issue
We'll respond within 24-48 hours

🌐 Resources

Privacy Policy: https://outpass.app/privacy
Terms of Service: https://outpass.app/terms
FAQ: https://outpass.app/faq

Report Data Concerns

If you believe your data has not been properly deleted or you have concerns:

Email: privacy@outpass.app
Subject: "Data Deletion Concern"
Include: Details of your concern and your account information

We take data privacy seriously and will investigate all concerns promptly.

Supervisory Authorities

If you're not satisfied with our response, you can file a complaint with your local data protection authority:

EU: Your country's Data Protection Authority
UK: Information Commissioner's Office (ICO)
California: California Privacy Protection Agency
Brazil: ANPD (National Data Protection Authority)

Public URL: This guide is available at: https://outpass.app/account-deletion
Related Documents:

*We are committed to protecting your privacy and respecting your right to control your data.*